Terms & FAQ
Payment Terms
- Payee. All payments are made to B&B Events LLC.
- Deposit. When B&B approves a booking, we email an invoice with an online payment link. A 25% non-refundable deposit of the estimated total is required to lock in the calendar date. B&B may require a deposit of up to 50% of the estimated total for some reservations.
- Card pricing and cash/check discount. All listed pricing reflects our standard card payment rate. A 3.5% Cash/Check Discount will be applied to final invoices paid by cash or check.
- Due date. All payments are due at the completion of the event, unless other arrangements are agreed with B&B in advance.
- How to pay. Payments can be made online through the payment link B&B emails to the billing contact, or in person at the event.
- Invoiced payments. Where B&B agrees in advance to invoice after the event, payment is due within 3 business days of receiving the invoice.
- Late payments. Payments not received by the due date, or within 3 business days of an agreed invoice, incur a $25.00 late fee. Balances unpaid after 30 days accrue interest of 1% per month (12% per year).
- Mailed checks. Checks must be received (not postmarked) within 10 business days of the invoice date.
- Taxes. Online estimates exclude applicable taxes.
Cancellation & Deposit Refund Policy
- Less than 24 hours’ notice. Cancellations made with less than 24 hours’ notice incur a $150.00 cancellation fee.
- Less than 48 hours’ notice. Deposits are strictly non-refundable if the event is cancelled with less than 48 hours’ notice.
Minimums & Add-Ons
- Minimum order. Hosted packages require at least 50 guests or $250 in treats per event. Orders below both are billed at $250. Pay-As-You-Go events carry a $250 minimum spend.
- Public events. Public event requests require estimated attendance, whether the event is open or closed access, and whether there are competing food vendors. B&B verifies attendance before approving.
- Signature Full Menu. Priced at $6.21 per unit. Each unit is one ice cream or one 12oz iced lemonade; a guest who has both uses 2 units.
- Iced lemonade. Iced lemonade can be added to any package at $4.14 (12oz), $5.18 (16oz) or $6.21 (20oz) per drink, with a 50-drink minimum per event. Larger sizes for the Signature Full Menu lemonade are available by email request at an additional cost.
- Discount codes. Discount codes are single use and are disabled once a booking uses them. All discounts are subject to review and are not the final price.
- Add-ons. Additional ice cream can be added during the event at $0.52 per ice cream unit. Add-ons are applied only with verbal consent from the requester or the day-of onsite contact, and are billed on the final invoice.
Food, Inventory & Safety
Inventory & Leftovers
Clients are responsible for the full cost of ordered inventory, whether or not it is consumed. Unopened pre-packed items may be kept by the client. Open containers, scooped items, and prepared drinks cannot leave the site under health regulations and are forfeited.
Wholesale Orders
Wholesale ice cream is available with or without a push cart rental and is delivered frozen at the scheduled drop-off time. Once delivered, the client is responsible for keeping the product frozen and undamaged. B&B is not responsible for melted or damaged product after delivery.
Allergies
All ice cream products are individually labeled with their ingredients. Each person should always verify the ingredients before consuming any product. B&B is not responsible for food allergies where product ingredient information is displayed or provided. Some nut-free items are made in facilities that also process nuts.
Site Requirements & Property Damage
Clients must provide a safe, level space for the vehicle or equipment. B&B is not liable for damage caused by vehicles or equipment to grass, turf, or other outdoor surfaces.
Conduct & Safety
B&B may stop service immediately, without a refund, if conditions become unsafe or staff experience harassment.
Weather & Force Majeure
B&B is not liable for service failures caused by extreme weather, mechanical breakdowns, or acts of God beyond its reasonable control. In those cases, B&B’s liability is limited to refunding the deposit.
Legal Information
Services are provided by B&B Events LLC and B&B Ice Cream Truck, 6565 5th Pl S, Seattle, WA 98108.
All contracts and agreements are governed by the laws of the State of Washington, with jurisdiction in King County, Washington.
Frequently Asked Questions
When do I pay the deposit?
After we approve your request, you’ll get an email with your invoice and an online payment link. Paying the 25% deposit locks in your date.
When is the rest due, and how do I pay?
The balance is due when the event wraps up, unless you’ve arranged something else with us ahead of time. Pay online through the link we email you, or pay in person at the event.
Can I get my deposit back if I cancel?
Deposits are non-refundable if you cancel with less than 48 hours’ notice. Cancelling with less than 24 hours’ notice also adds a $150 fee. If we can’t serve your event because of extreme weather or a mechanical breakdown, we refund your deposit.
Is there a discount for paying by cash or check?
Yes. All listed prices are our standard card payment rate. Final invoices paid by cash or check get a 3.5% discount. Mailed checks must arrive within 10 business days of the invoice date.
Can we add more ice cream during the event?
Yes. You don’t need to choose add-ons in advance. If you’re running low, the requester or onsite contact can approve more on the spot at +$0.52 per unit, and it’s added to your final invoice.
Do you serve lemonade and desserts?
Yes. Iced lemonade can be added to any package: 12oz for $4.14, 16oz for $5.18, or 20oz for $6.21, with a 50-drink minimum per event and at least 4 flavors to choose from. The Signature Full Menu includes the 12oz iced lemonade: each unit is one ice cream or one lemonade, so a guest who has both uses 2 units. A larger size can be requested by email at an additional cost. For desserts, email info@bbicecreamtruck.com to see what’s available.
What if we need more than the listed capacity?
We can add equipment such as a second truck, more carts or a bicycle. Email info@bbicecreamtruck.com and we’ll send a custom quote.
What areas do you serve?
King, Pierce and Snohomish Counties, including Seattle, Bellevue, Tacoma and Everett. Travel is free within 15 miles of our Seattle depot, then $0.135 per mile. See the Service Areas page for cities.
Which setups work indoors?
The pop-up tent and push carts work indoors and outdoors. The ice cream truck serves outdoors.
What happens to leftover ice cream?
Unopened pre-packed items are yours to keep. Open containers, scooped items and prepared drinks have to stay with us under health rules.
Where can I find the ingredients?
Every ice cream is individually labeled with its ingredients. Each person should always check the label before eating any product, especially if they have a food allergy. Ask our server if you’d like help finding an item’s label.
Do you have dairy-free, gluten-free or nut-free options?
Yes. Choose them when you request a quote. Some nut-free items are made in facilities that also handle nuts, so ingredient information is available at every event.
Can I buy ice cream without booking a truck?
Yes. Wholesale ice cream is available with or without a push cart rental and delivered frozen at a scheduled time. You’re responsible for keeping it frozen after drop-off.
What if it rains?
We serve in most Seattle weather. If extreme weather makes service unsafe, we’ll work with you to reschedule or refund the deposit.